Customer Service

Order Processing 

Orders are processed during daytime business hours, Monday through Friday. Weekend orders are processed by the following business day.

If you need to contact us to request a change to your order, we will make every effort to make the change. However, we process orders very quickly and cannot guarantee that your change can be made.

Gift Card Messages

To protect your privacy, our system does not allow us to alter your gift card message in any way once your order is placed. Please double check your card for accuracy as it will print as typed.

If, for any reason, you are not satisfied, you can return or exchange your PajamaGram® gift.  Just fill out our PajamaGram® Return Form or call Customer Service toll free at 1-888-518-2327.

PajamaGram® is a sister company to The Vermont Teddy Bear Company, which has been in the business of making and reliably delivering personalized teddy bears since 1981.

Contacting Customer Service

You can fax at any time, or call us toll-free during our Customer Service hours.

The Customer Service Department Hours are:

Monday through Friday, 9am to 9pm EST
Saturday and Sunday, Closed


Please send an email comment or inquiry to our customer service team at





Mailing Address

Attn: Customer Service
6655 Shelburne Road
Shelburne, VT 05482 USA

Please provide us with at least one of the following:

  • Order confirmation number
  • Last name and zip code of sender
  • Last name and zip code of receiver
  • Phone number of sender or receiver

Questions or Problems with Your Order

Customer Service will contact you with any questions regarding your order, or in the event that your credit card is declined. We will use the billing phone number or e-mail address you provided, unless you specified other contact information.