PajamaGram Customer Service
Orders are processed during daytime business hours, Monday through Friday. Weekend
and evening orders are processed by the following business day.
If you need to contact
us to request a change to your order, we will make every effort to make
the change. However, we process orders very quickly and cannot guarantee that your
change can be made.
Gift Card Messages
To protect your privacy, our system does not allow us to alter your gift card message
in any way once your order is placed. Please double check your card for accuracy
as it will print as typed.
Click here to track the progress of your order, then enter your tracking number.
If you have further questions after tracking, please feel free to
contact us and
we will be happy to assist you. Thank you.
Love it Guarantee
Love It Guarantee
is simple: We know how important your PajamaGram gift is, and we stand behind it
100%. We want you and the person receiving your PajamaGram gift to be completely
satisfied with your order.
If, for any reason, you are not satisfied, you can return or exchange
your PajamaGram gift. Just fill out our
PajamaGram Return Form or call Customer Service toll free at 1-888-518-2327.
The PajamaGram Company is a sister company to The Vermont Teddy Bear Company, which
has been in the business of making and reliably delivering personalized teddy bears
Contacting Customer Service
You can contact us by using our
Online Customer Service Form. You can also fax
at any time, or call us toll-free during our Customer Service hours.
The Customer Service Department Hours are:
Monday through Friday, 8am to 10:30pm EST
Saturday and Sunday, 9am to 5pm EST
To send an e-mail comment or inquiry, please use our
Customer Service Inquiry Form
The PajamaGram Company
Attn: Customer Service
6655 Shelburne Road
Shelburne, VT 05482 USA
Please provide us with at least one of the following:
- Order confirmation number
- Last name and zip code of sender
- Last name and zip code of receiver
- Phone number of sender or receiver
Questions or problems with your order
Customer Service will contact you with any questions regarding your order, or in
the event that your credit card is declined. We will use the billing phone number
or e-mail address you provided, unless you specified other contact information.
UPS, the UPS brandmark and the color brown are trademarks that are used with permission
by the owner, United Parcel Service of America, Inc. All rights reserved.