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Stress-Free Returns

Everything we sell is backed 100% by our "Love It" Guarantee. Items may be returned for any reason at any time for a full refund of the purchase price.

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Order Processing and Delivery

Order Processing: Can I make a change?

Orders are processed continuously during daytime business hours, Monday through Friday. Weekend and evening orders are processed on the following business day.

If you need to contact us to request a change to your order, we'll make every effort to make the change. However, we process orders very quickly and cannot guarantee that your change can be made.

If you do notice an error on your Order Confirmation, please contact our Customer Service Department at 1-888-518-2327 or use our Online Inquiry Form immediately, regardless of chosen shipping option.

Delivery Time:   When will my package be delivered?

It depends on the local carrier schedule in the receiver's area. Orders are delivered throughout the day, and may be delivered as late as 5:00 p.m. for businesses including hospitals and schools, and 7:00 p.m. for residences.

Questions about your order: How will we notify you?

We understand the importance of your PajamaGramSM gift and message. Customer Service carefully checks each order, and will contact you with any questions or problems. We will use the billing phone number or e-mail address you provided, unless you specified other contact information.

Online Ordering Guidelines

Question about your order?

Contact our Customer Service Department at 1-888-518-2327 or via this contact form

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Shipping & Tax: How much will it cost to ship my PajamaGram?

Shipping charges depend on the option chosen on the Shipping Form. Tax will be added to orders shipping to Vermont and North Carolina addresses.

Shipping Address: Where is the package going?

Please provide the name, address including street number and name, and daytime phone number of the person receiving the PajamaGram® gift, plus any of the following:

  • If an apartment or condo: Building, apartment, or suite number
  • If a business: Company/department name, building or floor number
  • If a hospital: Ward and room number.

You may add any additional drop-off or address information to the Special Instructions section at the bottom of the Billing Form.

Shipping Options

  • Our default option is "STANDARD (up to 7 business days)" . If you prefer another service, please choose a different option from the drop-down box at the top of the Shipping Form.
  • Please read about Order Deadline and Shipping Options here.

Card Message

We enclose a personalized gift card with every PajamaGram. Please limit text on your card to approximately 35 words including a signature.

Billing Address: Who is the package FROM?

Please provide the name, address, and daytime phone number of the person sending the PajamaGram SM gift. If you represent a company that is sending a gift, please provide us with a contact person's name in the first line of the billing address.

Confirmation and Tracking E-Mails

An e-mail will be sent confirming that your order has been placed, if "E-Mail Me A Copy..." option is selected.

A second e-mail will be sent confirming that your order has shipped, if "Receive Package Tracking..." option is selected. This will include the carrier name and website address where you may track your package online.

Credit Card Name

Please type in your name EXACTLY as it appears on your credit card.

Daytime Contact Information

Customer Service may need to contact you with any questions regarding your order. If you do not wish to be contacted at the billing phone number or e-mail address provided, please tell us what the best way is to reach you during the day.

E-mail Address

You must provide us with an e-mail address. Please make sure the syntax is correct, or you may receive an error message. Example:

Security, Payment, Coupon Codes, and Gift Certificates

Our online orders are processed by a secure Stronghold server using SSL technology. Your credit card information is transmitted to the PajamaGram SM Company in an encrypted (scrambled) form.

If you prefer to place your order using a form of payment other than a credit card, please call our PajamaGram hotline at 1-888-GIVE-PJS and we will be happy to assist you.

If you're responding to a special promotion, please enter your Coupon Code in the "Coupon Code" field on the Shipping Form.

Error Messages

Error messages occur if you do not complete a required field, or if you hit "ENTER" during the order. After reading the message, you will be returned to the Order Form; select the "Place Order" button, fill in the missing information, and please re-enter your credit card information. As a security measure, the number does not save on the form when an error occurs.

Check out the Help Topics below, covering general information as well as Frequently Asked Questions. If your question is not covered, please contact our Customer Service Department and we will be happy to assist you.

People looking for PajamaGram often search using: 800 GIVE PJS, 800 4483 757, 888 4483 747.